Return & Refund Policy

Every Casey case is printed in small batches in Sweden. If something isn't right, here's how returns work.

30-day returns

You can return any case within 30 days of delivery, as long as it's unused and in its original condition and packaging. The 30 days start from the delivery date shown in your tracking.

Gift cards are non-refundable.

Faulty, damaged or wrong item

If your case arrives damaged, misprinted, or isn't what you ordered (for example, the wrong iPhone model from our side), we'll send a free replacement or give you a full refund, including return shipping.

How to start a return

  1. Email support@casey-cases.com within 30 days of delivery.
  2. Include your order number, what's wrong (or that you'd like to return it), and for faulty items, clear photos of the case and packaging.
  3. We'll reply with the return address and next steps.

Return shipping

If the return is because of a fault or our mistake, we cover return shipping. For any other return, such as a change of mind or ordering the wrong model, you pay the return shipping, and the case must be unused and in its original condition.

Refunds

Once we've received and checked the return, we'll confirm your refund. Refunds go to your original payment method, and most are processed within 5 to 10 business days. If you haven't received it after that, check with your bank or payment provider, then contact us.

Cancelling an order

You can cancel an order until it goes into production. After that it can't be cancelled or changed, but the 30-day return window still applies.

Your statutory rights

This policy doesn't affect your statutory rights as a consumer, including your right of withdrawal under EU law.

Questions? Contact us at support@casey-cases.com.

Last updated: 3 October 2026